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How To Order & Policies

 

 

Q: I want to order. How do we begin the process?

A. All orders must be put in through the website directly. Browse through the items, read the descriptions, and once you're ready, add the items to your cart and checkout. After you check out, you need to provide the details about how you want your designs. You will need to fill out the Custom Design Order Form (info sheet) and provide details. Here, you can upload any photos you would like to use or upload a logo that you would like to include in the layout. You must own and have the rights to use any photo or logo that you upload to the form. This form can be found by going to the top of the site, under "FORMS". Scroll down and click the link to fill out the form. Remember to fill out the form ONLY AFTER you have paid for your items. Samples cannot be given before any payment has been made. Read the form in its entirety before agreeing and signing it.  

 

Q: What is your turnaround time?

A. Turnaround times vary on how complicated your order is and how fast you approve the artwork. Please allow at least 7-14 business days after artwork is approved to receive products. If you have a deadline, please inform once you place your order. Due to the quantity/complexity of custom orders I no longer accept rush orders.

VERY IMPORTANT: If you have a specific deadline for your order, you must contact us to see if we can accommodate your deadline. If you order without getting confirmation, you will be subject to not receiving your order on time, regardless if you put your deadline on the Design Info Form. Regardless if we confirm, this is under the pretense of normal circumstances and does not include unexpected sickness, extreme weather conditions etc. that would affect the timeframe and we cannot be held responsible if such things do occur.

 

Q: Can you call me to discuss a project?

A. Due to an extremely high volume of requests, I can only accept calls for serious clients and have turned the process into paid consultations only. You must pre-order a 30 or 60 minute consultation on the site. We would then set up a time that works for us both. Please have a list of questions ready before the consultation so that you can get the most out of it. Keep in mind that email consultations are FREE, do NOT require an appointment and are preferred.

Q: What shipping company do you use?

A: We generally ship through usps and occasionally UPS. Tracking numbers are provided at the time of shipment preparation and automatically emailed to you from our shopify website. You may also log into your account to view tracking info at any time. (We encourage you to make an account on our website for this purpose) Click here to view the usps website:  www.usps.com 

 

Q: Do I need a logo in order to buy business cards or any other printed product?

A. No. Your products can be designed without a logo. You may submit photos to be a part of the design and a background image can be used with basic text.

 

Q: Can you ship internationally?

A: No. I ship all over the USA only. However, Digital File purchases can still be made if you live in another country. All files will be sent digitally via email.

 

Q: How do I copyright my logo?

A: Go to the U.S. Copyright Office for information. www.copyright.gov

 

Q: I am in love with a logo you designed. Can you change the name and colors so that I can purchase it?

A: Customer owns full rights to their custom, purchased artwork with the exception that I use if for my portfolio/marketing/advertising material. I cannot reproduce an exact logo design UNLESS that image is marked in a category where the original purchasing customer knows it is a general logo not purchased solely for their own branding. If it is a custom logo they purchased solely for their own branding, main elements must be changed/altered so that it does not look the same. 

 

Q: Can you design a sample for me to preview before I place an order on your site?

A: I can't begin a project without you placing an order on the site first. There is no way to do a sample without doing all of the work, and that has to be reseved for paying customers. If you need to see examples of work that I have done in the past, please refer to my instagram page, as my latest work is updated on there often. My ig name is @thereal_crisforbes

 

Q: What watermark app do you recommend?

A: I use and recommend PhotoGrid for Android. I have asked previous customers what they use and some of their recommendations are iWatermark, Add Watermark, PicsArt, Rhonna, and Ezy Watermark. 

 

Q: Can you alter a logo I already have? I want to change the color/wording.

A. No, you would have to purchase a new logo or go back to the designer you purchased it from and have them edit it.

 

Q: I have a logo design already. Can I use that on your products?

A: Yes. However, it must be in a usable format. File must be an .ai, .pdf, .eps file or a high resolution (300 dpi) .jpg or .png file. NO SCREENSHOTS WILL BE ACCEPTED. Must be a correct file.

 

SHIPPING AND REFUND POLICY

All sales are final. No refunds will be given. If an item is missing from your package, you must contact us within 24 hours of receiving the package so that we can investigate. We take photos of all items going out in packages to confirm whether the item was truly shipped or not. After referring to that photo, we will determine if the item is truly missing and will replace it as soon as possible if so, at our discretion.
Tracking numbers are automatically emailed to you. If you have created an account, you can also log in and check the tracking info of your order at any time. We encourage you to create an account with us so that you can check the shipping status at any time by simply logging in. We ship all items through the United States Postal Service or UPS. We are not responsible for lost, stolen, or damaged packages. We will not replace any items that are lost, stolen, or damaged. If you believe that your item has been lost, stolen, or if it is damaged, you can file an insurance claim by clicking here: https://www.usps.com/help/claims.htm
$50 insurance is included with all priority packages. You may purchase additional insurance (Contact us for additional rates before placing your order) and we strongly encourage you to do so. Insurance claims must be approved by the shipping company and are subject to their guidelines. If a claim is approved by them, they will issue insurance money which will be returned to you by them. You can then use the money to reorder your items if you choose to. All insurance claims are subject to the shipping company's rules and regulations.
Again, we do not refund or replace damaged, stolen, or missing packages.
We do not cancel orders or issue refunds after an order has been placed. All sales are final.
We are not liable for addresses entered incorrectly. You must double check that your address is accurate before submitting. If a package has been shipped to the wrong address that you provided, it is not our responsibility. In most cases when that happens, the shipping company will return the package to us. We will reship, however you must pay for any additional shipping charges due to your error. 
If you live in a high crime area or just want the extra benefit of knowing your shipment will be delivered securely, we suggest adding "Signature Required" feature to your shipment. This requires the person accepting the package at your address to sign for it and also ensures that the package will not be left at your door and subject to theft. Contact us for rates on adding the "Signature Required" service.
We do not ship internationally at this time. We only ship to addresses within the United States. However, you may purchase Digital Design Files from us that require no printwork and are send via email only.
For any questions regarding shipping, you may email us at info@crystalforbes.com